 | Cause and Effect Fishbone (Ishikawa)The Ishikawa diagram, more commonly known as the fishbone diagram (because of its shape) or the cause and effect diagram (because of its purpose) is … Read more |
Clinic Admin
 | Kipling ListThe Kipling List is taken from a very short poem by Rudyard Kipling: “I had six serving men, they taught me all I knew, there … Read more |
 | Matrix Diagram & QFDMatrix Diagrams are an excellent device for encouraging methodical exploration of all of the potential ways that one set of things can influence another, for … Read more |
 | Seven Management and Planning toolsOne of the real strengths of the Japanese is a tendency to standardise and simplify wherever possible. Faced with an ever increasing number of management … Read more |
 | Multi-Channel TemplatesSee: The concept of a multi-channel approach Multi-Channel Involvement is about using alternative forms of input to the meeting. The standard input to a meeting tends … Read more |
 | Impact/Ease GridThe Impact/Ease grid is a four-box model (a 2×2 positioning chart) for plotting solutions (or ideas or strategies) to reflect the impact of taking them … Read more |
 | BrainstormingBrainstorming is probably the best known, the most-used, and the most misused tool in creative work within organisations. Essentially it is a free-form technique for … Read more |
 | Effects DatabaseThe Effects Database is a useful tool for applying the principles of TRIZ quickly and easily to problems and idea generation. It has been created … Read more |
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| Rules of BrainstormingEnsure people understand the following simple set of rules of brainstorming before they start: Defer judgment Go for volume Stay focused/on topic Capture every idea … Read more |
 | Force-Field AnalysisThe Force-Field Diagram is premised on the assumption that people and events behave (or fail to behave) as they do because of the balance of … Read more |
 | Planning ChartThe Planning Chart is simply a grid, with either months, or numbers along the top, to represent periods of time into the future, and rows … Read more |
 | Clothesline for target setting by consensusThe clothesline process enables the development of powerful targets by consensus. – – – – – – – – – – – – – – … Read more |
 | Red Green Cards for Consensus ReachingRed Green Cards are a specific adaptation of Consensus Reaching and help a group arrive at a conclusion and develop a shared commitment to it through … Read more |
 | Shortcutting the consensus processConsensus Reaching is a really useful mechanism both for building shared commitment, and for ensuring a complete understanding of all of the available facts and … Read more |
 | Consensus ReachingConsensus is where every individual member of a group fully accepts the group’s conclusion for the collective benefit of the group, and is fully committed … Read more |
 | Castles in the air – Setting stretch targetsAs Henry David Thoreau observed ‘If you have built castles in the air, your work need not be lost; that is where they should be. … Read more |
 | Clothesline for virtual meetingsSee also Clothesline for target setting by consensus The Clothesline is a tool used to develop group consensus on target setting. In the physical environment, … Read more |
 | The empowerment processEmpowerment is a process. As such it has a number of steps, each of which is important if it is to take place efficiently and … Read more |
 | Interviewing GuidelinesInterviews are an extremely useful strategy for effective facilitation. They can help you to better determine the objectives for your meeting, and to to develop … Read more |
 | ‘Parking Lot’ PrinciplesA ‘Parking Lot’ is an extremely useful device for ensuring your meetings keep on track with the full support and attention of the attendees. Essentially, … Read more |
 | The peril of shortcuts in fuzzy languageCertain words and turns of phrase are deceptively ambiguous. We think we understand them, but our understandings likely differ. – – – – – – … Read more |
 | Fat Words – the problem of ambiguityIt is not particularly easy to reach agreement on things across a group of people. It takes time and effort to reach consensus. But as … Read more |
 | Templates to support meeting toolsMeeting templates are large workspaces which encourage simultaneous participation from everyone. They provide the means for everyone to engage: to contribute and ‘listen’ at the … Read more |
 | Tracking your progress in ensuring productive meetingsWhy do so many inefficient meetings exist? Meetings are a crucial process to the effective running of an organisation, and meetings consume so much of … Read more |
 | Meetings ChecklistPhase 1 Clarity of purpose/process Is there a clear objective defined which warrants the meeting? Is it necessary (as a meeting) or can (at least … Read more |